I took my truck in for wheel alignment after I rebuilt the front end of my truck. New upper control arms, lower ball joints, tie rod ends, camber pins, pitman arm and stabilizer arm. Don's auto had my truck for a total of 6 hours on two different days. On the second day, Scott came in and completely ignored me when trying to tell the service writer what was wrong with my truck and why they couldn't align it. Scott stated that the camber pins are broke and the camber adjustments are worn out. I investigated my truck and found out that they chiseled on my camber adjustments to get it in place and pushed or broke my camber pins that were new when I did the work on my truck. Everything on the truck that would have to do with a wheel alignment, all moved freely because it was new. I am a 100% dissatisfied with the service that I received from Don's Auto. Due to the damage on my truck by Don's Auto, I now have to redo all the work on my pickup, to replace my camber pins, my camber bolts and adjustments. I will not be bringing any of my vehicles to this repair shop nor will I ever recommend this repair shop to anybody. If you are willing to damage a vehicle to do the work instead of coming forward and stating that you are not able to perform the work without doing damage then you are not an honest repair shop.
Hi Amanda thank you for your time. We should of came to you sooner about the bolts being messed up. We tried to make it work and we should of talked to you about it. That day we were not at our best and i apologize for that.
- Don's Auto Service Inc